Insights
Methodology and practical thinking on ITSM management
ITSM Planning Must Start from Organizational Goals
The purpose of an ITSM management system is to build a system that can adapt and self-optimize under constantly changing internal and external conditions. Measure, evaluate, guide — a three-step closed loop that lets data drive IT management.
Managing the Full Lifecycle of Business Systems
Full lifecycle management of business systems includes: requirement justification before construction, project progress and risk during construction, incidents and problems during operation, and continuously evolving requirements and changes.
From Monitoring to Correction: The First Step in ITSM
The monitoring-to-correction value stream discovers system anomalies through monitoring, records them as incident tickets, identifies root causes, and eliminates them through remediation and change — forming a closed loop between monitoring and incidents.