NI System
An integrated ITSM management platform with clear goals and top-level design. One system covering the entire IT service management lifecycle, producing unified data instead of fragmented silos from multiple disconnected tools.
Seven Tools for Technical Administrators
Free technical teams from repetitive work to focus on improvements that truly matter
Automated Relationship Mapping
Automatically discover and map logical and physical relationships of IT resources through CMDB, building a structured configuration management database — no more manual maintenance pain and inaccuracy.
Integrated Monitoring & Alerting
Ten auto-discovery engines covering 400+ device types, 170+ brands, 6000+ metrics. Active protocols (SNMP/SSH/IPMI/WMI/JDBC) + passive protocols (SnmpTrap/Syslog) + traffic analysis (Netflow/sFlow) for full automation and visibility.
End-to-End Monitoring
Centered on "business systems" as the main entity, correlating performance data from associated software and hardware. Rather than looking at isolated metrics, it observes comprehensively on a unified timeline to identify real bottlenecks and risks.
CMDB Impact Analysis
Based on the CMDB dependency model, when a device fails, quickly identify affected business systems and trace back to root cause, reducing incident resolution time.
Reducing Human Errors
Standardize daily operations through change management, approval workflows, and change calendars. Front-load change reviews to reduce incidents caused by human error at the source.
Problem Analysis & Improvement
Categorize and perform root cause analysis on recurring incidents, identify high-frequency causes and common symptoms, form continuous improvement plans to eliminate repeat incidents fundamentally.
Goal & Gap Measurement
Establish availability and performance goals for each business system, continuously measure the gap between actual and target values with data, making IT work evidence-based and benchmarked.
Six Aspects for Senior Management
ITSM is not just a technical tool — it's a management tool
Industry Compliance
Meet compliance requirements such as classified protection and cryptography, with complete audit logs and data traceability to pass inspections with evidence.
Vendor Coordination
Bring multiple vendors under unified management, quantifying workload, response speed, and resolution rates for each party, making vendor collaboration evidence-based.
Team Performance
Quantify team and individual workload, processing efficiency, and SLA achievement with data, making performance reviews fair and transparent, driving team improvement.
Detect Performance Risks
Through capacity analysis and trend prediction, proactively identify resource shortages and over-provisioning risks, shifting from reactive firefighting to proactive prevention.
Business Satisfaction
Establish a unified service desk, quantifying business department satisfaction, response time, and timeout rates for service requests, making IT services visible and controllable.
Demonstrate Management Results
Through dashboards and periodic reports, present the value of IT work quantitatively to management, making the IT department's contribution visible and measurable.
What Sets Us Apart
Not just stacking features, but a complete system with goals, logic, data, and service
Clear Goals & Top-Level Design
Plan ITSM from organizational goals, not from tools. Measure-Evaluate-Guide closed loop, making ITSM a self-optimizing system.
Complete Logical Support
Centered on the full lifecycle of "business systems" — from justification, design, construction to operation and retirement — each stage has corresponding processes and archival management.
Unified Data, Comprehensive Features
One system covering monitoring, incidents, problems, changes, configuration, service desk, and project management — avoiding data silos from multiple disconnected tools.
Advanced Technology
Uses time-series databases to store massive monitoring data, supporting high-performance queries and long-term trend analysis for large-scale IT environments.
Subscription-Based Service Model
Beyond delivering software — we provide remote duty centers, data analysis, and on-site monthly meetings. We work alongside customers using the system, not just deliver and leave.
Want to see how NI System matches your IT management needs?
Request a demo, and we'll tailor the discussion to your industry and scenarios